All of our orders are shipped via FedEx Priority Overnight® – On the day that your order ships, you will receive your FedEx tracking number or printed label via Facebook message or email. Someone must be available at the time of delivery so that the livestock is not exposed to the rain and/or hot temperatures. We recommend you hold at facility if possible, this is the best method for the animals. If you choose to hold at facility your box must be picked up within 1 hour of time stamp, otherwise the DOA policy will not be valid.
FedEx Delays: due to weather or mechanical failure which result in loss may not be covered under our guarantee. But if you have ordered from us before we do in fact try out best to help recover or replace the items.
Held Items: We will hold items for (1) week (7) days. If corals are held longer then (1) week and die we are not responsible to cover replacements. We are fair but please understand it’s livestock and the items would of already been shipped to you if we did not hold them by your request. Additional charges may arise if larger corals are sent and the weight or box size is higher than a 1 lb. box.
Order Cancellation: 25% restocking fee for any order cancellations or store credit for 1 year. No cash refunds unless otherwise stated. No refunds on shipping costs if the label has already been purchased.
We ship out every Wednesday of each week. If other days are available we will inform you but that is on a weekly case by case basis. We can not guarantee that we are able to ship other days besides our normal Wednesday ship day.